FAQs

The City of Wetaskiwin values the voices of residents and wants to hear your feedback. 

Digital engagement is an easy way to positively impact your community and influence the future of your City:

• Allows diverse voices across the City to participate.
• You can learn and contribute based on your own time and interests.
• Helps you stay engaged and informed from the beginning to the end of a  project. 

Participants who register become part of our online community. They will be able to get involved in multiple projects and receive updates to stay informed.  Participants can choose their username and control what and when they contribute. By registering, you are also providing demographic data which helps The City understand who we are reaching through digital engagement and where we can improve how we reach out to people.

Collection of Personal Information

[what if wetaskiwin] collects information from you when you register to use this site. This includes your email address and any additional demographic information you provide on the registration form. You are only required to provide a username (which will appear publicly any time you make a contribution), email address (not displayed publicly), and postal code (also not displayed publicly). Your email address allows moderators to reach out to you if they need to. 

Any demographic information we collect is so that we can:

• Communicate information to you about engagement opportunities, events, and other initiatives.
• Respond to inquiries and otherwise engage with stakeholders.
• Accurately analyze and synthesize data. 

Use of material

By accessing, using, or submitting material for or posting on [what if wetaskiwin], you are accepting and agreeing to comply with the Terms of Use. The purpose of this site is to understand the perspectives of participants and get input on City of Wetaskiwin policies, programs, projects, and services. The City reserves the right to monitor and edit or remove any activity or material or inactivate any account that appears to violate these Terms of Use or guidelines for participating in an online discussion. If you repeatedly submit or post prohibited Material, The City reserves the right to prohibit or block you from further activity on the Site.

For more information, please see the [what if wetaskiwin] Privacy Policy and Terms of Use.

The City of Wetaskiwin’s social media channels and online engagement platforms are monitored during the regular business hours of 8: 30 a.m. to 4:30 p.m. from Monday through Friday, excluding statutory holidays. The Communications team strives to respond to messages received through social media within two business days.  

We believe our social media and online engagement spaces are important for communicating and engaging with the community, and we will do our very best to respond to relevant and legitimate questions and comments in a consistent and timely manner. 

We must, however, also ensure our online spaces are truthful, factual, respectful, fair, open, and safe for all.  With this in mind, we ask that you treat each other and us with respect when commenting and engaging in our social media spaces. 

Comments of the following nature may be removed at the discretion of the City: 

Abusive behaviour, including comments (whether text, emoji, or media) which are hateful, profane, discriminatory, inappropriate or offensive, promote violence or illegal activity, or are intended to threaten, harass or personally attack someone, including but not limited to City personnel, elected officials, or members of the public. 

Misinformation, including non-factual information shared as truth. Misinformation can be dangerous when misinterpreted as fact in serious scenarios, such as those relating to public health and safety, or democratic processes. 

Spam, including comments or messages which are designed to direct peoples’ attention to something off-topic or irrelevant to the topic at hand; spam messages are often repetitive, often promote a commercial product, service or entity, and often redirect people to other websites or locations. Spam links are often considered potentially dangerous. 

The City of Wetaskiwin maintains sole discretion to determine which content is inappropriate or may be removed. Wherever possible, the City will notify users if their comment is removed and invite them to reframe and repost in an appropriate manner. 

Repeat or extreme violations of these Terms of Use may result in removal of comment(s) and/or limited or blocked access to City social media and/or online engagement platforms. Those who have been blocked from the City’s engagement platforms will still have access to view the City’s website to access desired information.